Booking & Deposit Policy

 Glow Up Aesthetics – Crawley, West Sussex  

To ensure a smooth booking process and fairness to all clients, Glow Up Aesthetics requires deposits and clear payment terms for all appointments. 

1. Deposits

• A 50% non-refundable deposit is required to secure all bookings.

• Deposits are payable at the time of booking via bank transfer, payment link, or in-person.

• The deposit will be deducted from the total cost of your treatment.  

2. Payment of Balance

• The remaining balance must be paid in full upon arrival, before your treatment begins.

• Payments can be made by cash, card, or bank transfer.

• Treatments will not proceed until payment has been received in full.  

3. Cancellations & Rescheduling

• At least 48 hours’ notice is required if you need to reschedule.

• With more than 48 hours’ notice, your deposit can be transferred to a new appointment date (one reschedule only).

• Cancellations or rescheduling with less than 48 hours’ notice will result in the loss of your deposit.

• No-shows will forfeit their deposit and may be required to pay in full for future bookings.  

4. Late Arrivals

• Please arrive on time.

• If you are more than 15 minutes late, we may not be able to carry out your treatment and your deposit will be forfeited.  

5. Refunds

• Deposits are strictly non-refundable.

• Refunds will only be issued if Glow Up Aesthetics cancels your appointment and cannot offer a suitable alternative.  

By booking with Glow Up Aesthetics, you confirm that you understand and agree to this policy.